Khadi Mauri Herbal makes every effort to ship your order within 48 hours of you placing the order but if due to any unavoidable circumstances the order can not be shipped, we will process full refund of the order including the shipping costs.
The order may be cancelled before shipment due to any of the following reasons;
- The specific product is out of Stock
- The order could not be shipped within the specified timeline and customer requests for cancellation.
- The shipping address is not serviceable.
- Any other reason beyond the control of Khadi Mauri Herbal.
- On customer request, if the product has not been shipped yet.
We will initiate a refund after cancellation has been completed. The refund will be processed based on the original mode of payment for the order in question. Refunds processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement. The refund amount will be processed after deducting the actual payment-gateway charges.
In case you feel that the product received is not as shown/explained on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.